Terms & Conditions

Welcome to Banaras Heritage. By accessing or using our website and purchasing from us, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

General

By using this website, you confirm that you are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian. Banaras Heritage reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice.

Products & Pricing

All products displayed on our website are subject to availability. We make every effort to display accurate product descriptions, images, and prices; however, slight variations in color, design, or texture may occur due to lighting, screen settings, or the handmade nature of our products.

Prices are listed in Indian Rupees (INR) and are subject to change without prior notice. Banaras Heritage reserves the right to cancel or refuse any order in case of incorrect pricing or product information.

Orders & Payments

By placing an order, you agree that the information provided is accurate and complete. Orders will be confirmed only after successful payment or order verification in case of Cash on Delivery (COD).

We reserve the right to cancel any order if fraud, unauthorized transactions, or incorrect details are suspected.

Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy. Delivery timelines provided are estimated and may vary due to external factors such as courier delays, weather conditions, or regional restrictions.

Banaras Heritage is not responsible for delays caused due to incorrect shipping information provided by the customer.

Returns & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy. Please review the policy carefully before making a purchase. Items that are used, altered, or damaged after delivery may not be eligible for return or refund.

Intellectual Property

All content on this website, including logos, images, text, graphics, and designs, is the property of Banaras Heritage and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

Limitation of Liability

Banaras Heritage shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability, if any, shall be limited to the value of the product purchased.

Third-Party Links

Our website may contain links to third-party websites. Banaras Heritage is not responsible for the content, policies, or practices of any third-party sites.

Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising from the use of this website shall be subject to the jurisdiction of Indian courts.